FAQs
- Commercial service and visits
- Consolidation, preparation, and labeling
- International export and import
- Payments, issues, and after-sales
- Phytosanitary status and traceability
- Product range, production, and sourcing
- Professional projects
- Quality and availability
- Shipping and delivery times
- Shop at Ornacom
- Why work with Ornacom
Ornacom does not sell to private individuals. It sells exclusively to professionals in the ornamental plant sector, such as garden centers, nurseries, landscape architects, and wholesalers.
Ornacom works with garden centers and garden center chains, nurseries, landscape architects, wholesalers, and other professionals linked to ornamental plants. Ornacom also supplies plants for large landscaping and gardening projects.
To open a professional account at Ornacom, you must write to comercial@ornacom.com requesting registration. Ornacom sends a client file to complete the data and, once received, manages the registration normally within 24-48 hours, after which the client begins to receive the weekly availability list.
Ornacom emails its professional clients an updated stock availability list every Friday. Clients who wish to do so can also request to receive timely updates via WhatsApp from their assigned sales representative.
Yes, Ornacom accepts orders every week of the year, subject to plant availability and preparation and transport schedules.
Yes, Ornacom allows plant reservations for future campaigns. To secure stock for the spring season, Ornacom recommends planning reservations between September and November, although it continues to accept orders in December and January subject to availability; mid-January is the prudent deadline for most spring reservations.
The minimum order at Ornacom depends on the destination and who arranges the transport. When Ornacom organizes the transport, the standard benchmark is 2 rail wagons for Spain and Portugal, and 3 rail wagons or 2 American pallets for France; for other European destinations, the indicative minimum is 5–6 pallets. If the customer arranges their own transport, Ornacom does not require a minimum shipment order.
Ornacom prefers to receive orders via email—using the available Excel format whenever possible, as this is the recommended channel to avoid errors—but also handles orders received via WhatsApp and, occasionally, by phone.
As soon as Ornacom receives an order, it begins processing it immediately. If the client requests it, Ornacom sends a pro forma invoice in PDF and Excel formats to allow for the review of item references, quantities, and barcodes; if the client detects an error, they must notify Ornacom as soon as possible, preferably within 24 hours.
Ornacom primarily markets outdoor Mediterranean ornamental plants, with a wide range oriented to the professional market.
Yes, Ornacom features a significant presence of cacti, desert plants, and other Mediterranean species adapted to low-water conditions.
Yes, Ornacom has its own production facilities in addition to working with an extensive network of producers, allowing it to combine crops grown in-house with external sourcing in a single order.
Ornacom directly produces, among other species, Yucca rostrata and other yuccas, Cycas revoluta, palms such as Trachycarpus fortunei, Chamaerops humilis, Phoenix canariensis, Washingtonia, Arecastrum/Syagrus romanzoffianum and Butia, as well as citrus fruits and a part of recovery olive trees. Much of this production is concentrated in formats of 5 to 50 liters.
Yes, Ornacom handles large-format plants—including olive trees, palms, trees, and other specimens—and organizes the specific logistics required for this type of product.
Yes, sourcing is one of Ornacom’s specialties. At the client’s request, Ornacom sources hard-to-find species, formats, specimen plants, and specific items for recurring purchases or projects.
Yes, Ornacom can work with open lists and propose alternative species, formats, or sizes when a specific item is unavailable.
Yes, Ornacom’s sales team possesses technical expertise and can provide guidance on product assortment, formats, climate requirements, maintenance, water needs, and commercial characteristics. Additionally, the product pages on the Ornacom website include technical information for each species.
Ornacom works with a pre-selected network of growers. When the plants pass through Ornacom’s logistics center, the team conducts a second visual inspection and sets aside any plants that do not meet the quality standards required for the order.
Not necessarily. The images in Ornacom’s stock list are catalog photos representing the product as sold; they may not reflect the exact phenological stage for a given week—such as whether the plant is currently in bloom. If a customer needs to verify the current condition, they can request recent photos or videos from their sales representative.
Yes, upon the client’s request, Ornacom can send recent photographs or videos of available items and even arrange a specific video call to inspect the merchandise.
If the plant is included in Ornacom’s available stock, the quote is typically prepared within 24 hours. If Ornacom needs to conduct a specific search, the usual timeframe ranges from 48 hours to 5–6 days, depending on the complexity.
Yes, this is one of Ornacom’s core functions. When produce is purchased from growers through Ornacom, the company coordinates its collection, consolidation, preparation, and shipment. If a client purchases directly from third parties and wishes to use Ornacom’s facilities for consolidation, Ornacom can evaluate the service and provide a quote for the management and consolidation costs.
Yes, this is standard practice for Ornacom and is especially useful for garden centers that require a wide assortment of products without having to purchase large quantities of each individual item.
Yes, for certain wholesalers, garden center groups, and purchasing groups, Ornacom prepares standard carts or pallets, especially for the spring season. Ornacom intends to progressively extend these types of offerings to more customers.
Yes, Ornacom can label plants individually with barcodes and traceability information. If the client requires it, Ornacom can also include the retail price on the label.
Yes, Ornacom regularly arranges transport for Spain, Portugal, and France, and can also find solutions for other European countries and exports. If the client prefers to send their own carrier, they may do so.
Yes, when Ornacom manages transport, it works with agencies and carriers specializing in ornamental plants. For maritime exports, Ornacom also works with freight forwarders.
Yes, Ornacom handles groupage shipments for various clients and can also organize pickups or loadings at different locations for a single client. Feasibility depends on the route, volume, and available logistics solution.
Depending on the plant, volume, weather conditions, and destination, Ornacom uses CC/Danish trolleys, pallets, bulk loading, curtain-sider trailers, and temperature-controlled refrigerated trucks. For maritime exports, Ornacom uses 20-foot and 40-foot containers, including reefer and open-top units when the product requires them.
Ornacom uses temperature-controlled refrigerated trucks for groupage shipments and whenever weather conditions or the sensitivity of the plants make it advisable.
For Spain and Portugal, it typically takes approximately 4–6 days from the receipt of the order to delivery, depending on the destination, availability, and logistics.
For France, it typically takes approximately 6–9 days from receipt of the order to delivery, depending on the destination, availability, and logistics.
For orders outside Spain and Portugal, Ornacom recommends placing them before 10:00 AM on Tuesday of week N; generally, Ornacom prepares and loads them on Monday or Tuesday of week N+1 and delivers them subsequently according to the route. For Spain and Portugal, orders received before 10:00 AM on Tuesday may be delivered—depending on the region—between the end of that same week and the beginning of the following one.
Yes, transport availability in Ornacom may be lower in August, as well as during the period roughly spanning mid-December to the first week of January. Ornacom recommends planning ahead for these times.
Yes, on a case-by-case basis. It is not Ornacom’s standard service, but Ornacom can arrange express transport or prioritize order preparation if operationally feasible and the client agrees to the additional cost.
Yes, Ornacom has extensive experience in exporting plants to non-EU countries.
Throughout its history, Ornacom has exported to destinations including China, Japan, the United Arab Emirates, Qatar, Saudi Arabia, Vietnam, Thailand, Taiwan, Paraguay, Brazil, the United States, Singapore, and other international markets.
Yes, Ornacom coordinates the customs, phytosanitary, and logistics documentation required for the operation, based on the requirements of the product, the country of origin, and the country of destination.
Yes, Ornacom has experience with operations involving transit times of approximately 20 to 60 days and tailors preparation to the product and destination requirements.
Yes, Ornacom can coordinate the operation from preparation and documentation to the organization of transport and dispatch, depending on the Incoterm and scope agreed upon with the client.
Yes, Ornacom has experience supplying directly from a country of origin to a third country, without the goods needing to pass through Spain.
Yes, Ornacom has extensive experience in importing.
Ornacom has imported from origins such as China, Vietnam, Thailand, the United States, Brazil, Costa Rica, Australia, Indonesia, Japan, Taiwan, Chile, Argentina, and Paraguay, among others.
Yes, when the operation allows, Ornacom can arrange delivery directly from the point of origin to the final destination.
Yes, Ornacom operates in compliance with applicable phytosanitary requirements and maintains documentary traceability of the plant and its operations.
Yes, regarding professional movements within the European Union, the Ornacom plant subject to this requirement is transported identified and documented in accordance with applicable phytosanitary regulations.
For exports to a third country, Ornacom reviews the importing country’s requirements and coordinates the necessary documentation and certifications, including phytosanitary certificates, inspections, treatments, and analyses where applicable.
Yes, Ornacom customers are served by area and have a designated sales representative.
The main channel for contacting Ornacom’s sales department is comercial@ornacom.com. For quick inquiries, existing clients can also use WhatsApp or contact their sales representative directly.
Yes, by appointment. Ornacom recommends scheduling the visit with the sales department or your assigned sales representative 10-15 days in advance.
Ornacom operates two logistics centers in the Valencian Community: Moncada, for small and medium format plants, and Elche, for large and exemplary plants.
Sí, el equipo de Ornacom acompaña al cliente desde la consulta y el pedido hasta la preparación, el transporte y la postventa.
Yes, Ornacom supplies plants for gardening and landscaping projects, including specimen and semi-specimen plants.
Yes, Ornacom can review listings and search for the requested references. Ornacom is not a landscape design firm, so this service is primarily aimed at established clients or projects with a high probability of being supplied by Ornacom.
Yes, especially for regular Ornacom clients or projects with realistic chances of implementation. The level of detail will depend on the project phase and the availability of information.
Yes, Ornacom has experience organizing partial or staggered deliveries according to the progress of the work and the needs of the project.
The first order from a new customer at Ornacom is paid 100% in advance via bank transfer. For subsequent orders, Ornacom may consider deferred payment terms based on credit analysis and the commercial agreement with each customer.
Yes, upon request, Ornacom can usually issue a pro forma invoice within 24-48 hours. If the pro forma is used for an advance payment, it will include the necessary bank details.
If the damage is visible upon delivery, the customer must clearly note it on the CMR or transport document before signing, describing the issue. If Ornacom arranged the transport, Ornacom will handle the claim with the carrier and seek a suitable solution.
The customer must report the incident in writing to their sales representative or to comercial@ornacom.com, at the latest within 7 days of receipt, attaching photographs and the necessary documentation so that Ornacom can assess the incident.
Yes, Ornacom’s sales department follows up on incidents and inquiries after receipt.
Ornacom can consider returns, but it’s not standard practice and depends on the reason, the type of plant, and the distance. In nearby areas, organizing reverse logistics may be feasible; in distant destinations, returning live plants may not be practical.
Ornacom acts as a single point of contact for purchases that may involve multiple producers: sourcing the product, selecting the quality, consolidating references, preparing and labeling the plant, coordinating documentation and transport, and monitoring the transaction. Ornacom’s goal is to simplify complex purchases, reduce administrative tasks, and offer the client reliability, quality, and service.
Yes, Ornacom can integrate its own plant and references from its network of producers into the same operation, and consolidate them when the logistics of the order allow it.
